How would your agents capture customer demand?

• 2 click demand capture
• Optional capture of Customer Reference; Customer Type; Comments
• At-a-glance view of the most popular demand

 

How would you be able to view customer demand in real-time?

• Customer Demand Cloud – showing recent customer demand with drill-down
• Customer Demand Charts – how has this demand been this year vs last year

 

How would you be able to analyse trends in customer demand and measure the impact of your improvements?

• Customer Demand Cloud – showing recent customer demand with drill-down
• Customer Demand Dashboard – how do patterns of failure demand differ across your company?
• Customer Demand Charts – how has this demand been this year vs last year
• Statistical Process Control Charts – is your organisation in control of your demand