How would your agents capture customer demand?
- 2 click demand capture
- Optional capture of Customer Reference; Customer Type; Comments
- At-a-glance view of the most popular demand
How would you be able to view customer demand in real-time?
- Customer Demand Cloud – showing recent customer demand with drill-down
- Customer Demand Charts – how has this demand been this year vs last year
How would you be able to analyse trends in customer demand and measure the impact of your improvements?
- Customer Demand Cloud – showing recent customer demand with drill-down
- Customer Demand Dashboard – how do patterns of failure demand differ across your company?
- Customer Demand Charts – how has this demand been this year vs last year
- Statistical Process Control Charts – is your organisation in control of your demand