Built to make a consultant’s life a little easier…
Understanding what matters, helping win new business, increasing revenues and reducing waste.
Understanding what matters
Enable clients to accurately capture the voice of their customer before, during and after your intervention.
Benefits
New business
Make your offering more than an intervention – show potential clients how they will have an ongoing benefit from using your services and gain a better understanding of their customers long after you’ve gone.
Benefits
Reduce Costs
Reduce the cost of capturing customer demand before and during your intervention. Have reports created automatically and see the benefits of your work in real-time.
Benefits
We don’t get in the way
Our solution is only here to make your life easier and improve your service offering – we don’t sell consulting service or interact with your clients
Benefits
We know nothing is better than physically listening to demand and recording what the customer says, when initially trying to experience things from the customer’s perspective.We are here to sit alongside this activity and help you make a stronger case for change. Steven Harrop - co-founder @ Demand Analysis Ltd
Example Reports / Visualisations
Pareto – Top 10 failure demand
Customer demand map
Demand per day
Failure Demand by Customer Type
Failure Demand by hour of day
Capability Chart – demand over time
Customer Demand – interactive cloud
Customer Demand drill down
Customer Demand word cloud
Average Failure Demand per day
Drill down by time of day, demand in different areas, follow-up questions on particular types of demand and much more…
No IT hocus pocus…
We help agents quickly and accurately capture customer demand – we don’t rely on IT, we rely on the frontline staff !
Can you help us by sharing one of our 20 second videos?
We build your capability charts
Help reduce collection cost / waste
Automatically generated reports
Intelligence from frontline staff
Embed permanent measures
Make a stronger case for change
Want to find out more…
Arrange a free trial
Why not get in touch to arrange a demo and a free trial
Detecting failure demand has been the catalyst to improving the way we work – we understand our customers more and we’ve been able to turn data into intelligence that has really made a difference to the service our customers receive.Matthew Hedges, Head of Relationships, Red Kite Housing