The tool was great to use. I had used a paper-based solution in the past but this was so much more efficient and insightful, and made life easy for the staff involved in the demand analysis exercise.Business Strategy Manager - Housing Association
Case study from Unite Students
Having seen this in action, I am certain that most contact centre managers would be surprised how much of their demand is both predictable and avoidable. I would recommend the Demand Analysis solution to all businesses looking to improve service levels and reduce costsBusiness Improvement Consultant