Working in 5 days
Designed to be up and running within a week – we can help you get straight to the heart of your customers needs
2 Click Capture
With the Demand Analysis software you can capture customer demand in as little as 2-clicks.
Popular customer demand rises to the top of the screen to enable your agents to find and record customer demand in seconds. A powerful dynamic search facility is available to enable your staff to interrogate your complete database of customer demand in real-time – reducing the risk of duplicate entries and removing the need for agents or customer to hunt down an elusive code.
Our zero coding solution captures customer demand in your “Customers’ own words” – see what your customers are actually saying, not what you thought they might be saying when creating your call coding system.
Let the customers’ own words be visible in your business.
It couldn’t be simpler, the greatest lever you have over your costs is the removal of Failure Demand.
Failure Demand is created where you have failed to deliver something to your customer or have failed to fully meet their needs. Typically this will be shown as :
- Why has my parcel not arrived?
- I don’t understand your letter
- Why did you not call me back?
The big difference between our Demand Analysis products and other software is that all the features in our tool are there as a direct result of requests from our customers. We built our tool with the absolute essentials in mind and then only added a feature when it actually helped users to capture and analyse customer demand. It means we have a feature full product that doesn’t take days or weeks to train people to use. Below we have listed many of the useful elements of our product.
Configure a wide variety of options to meet your Business needs:
- Business units – each business unit manages their own demand and customer groups
- Customer Demand – Manage, merge and allocate customer demand to best represent your organisation’s needs – Quick Picks is a fast way to control how demand is captured
- Customer type – list your own business specific customer types
- Follow-up question – create your own follow-up question to investigate the root cause of customer demand
- Configurable fields – used to capture any data item you want your agent to record
- Control access and authorisation levels of your own staff
Hosted in the cloud so you only pay for what you need
Upload data from other data sources to create capability charts
Save and share your reports online or in popular formats xls,csv and pdf
Notification for your staff – keep them up to date