Welcome to Demand Analysis Limited
Simplicity is the key – we have an excellent solution that will open your eyes to why your customers are contacting you, how much of this contact is failure demand and help you identify the root cause.
Our solution is built to be used everywhere your front-line staff meets your customer and is founded on the principle that ‘your front-line staff probably know your customers best’.
We are focused on helping you get a better understanding of your customers. Our approach is simple…if you want to understand why your customers are contacting you then we would love to help.
Easily customised to your specification and hosted in the cloud, so you only pay for what you need:
- Real-time ‘Customer Demand Clouds’TM
- Working alongside your existing CRM, nothing to replace or install
- Rapidly record customer demand – with our unique 2 click capture & powerful dynamic search
- No complex manual coding systems to develop or manage – no trawling through endless reports
- Record demand in your customers’ own words
- Comprehensive reporting, data uploads & process controls charts – how predictable is the demand?
- Save & share reports online – in popular formats
- ‘Failure Demand Dashboard’TM by customer type
Our fully hosted service can typically go from initial discussion to live scalable service within 5 working days. No hardware to be purchased or installed, no paying for services you don’t use.
Demand analysis teams can work with you to identify your current levels of failure demand and their root causes, to assist you in removing unnecessary contact.
‘There is no substitute for knowledge’